Frequently asked questions
Everything about buying, delivery, payment and support. If your question is not here, ask us directly.
You are redirected to a confirmation page showing your order number and everything you bought. Downloads, licence keys and access links appear there immediately, and the same details are emailed to you.
Each purchase generates a private, expiring link tied to your order. Files are never stored in a public location, and links cannot be shared indefinitely — they expire and have a download limit.
Checkout is handled by Stripe, which accepts all major debit and credit cards plus the wallet payments enabled on your account, such as Apple Pay and Google Pay. Your card details are entered on Stripe's page, not ours.
Digital products are covered by our refund policy — please read it before purchasing, as rights differ for instantly delivered digital goods. If something is broken or not as described, contact us and we will put it right.
It depends on the product. Every product page lists its requirements and what is included, so you can check before buying. If you are unsure, ask us first.
Where a product includes updates it is stated in the 'What's included' section on that product's page.