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Membership Renewal Reminders
Reminds each member before their membership or block ends, gives them a last nudge, and tells you who has lapsed
£29.00
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Lapsed Member Win-Back
Sends a friendly come-back email to members who have not trained with you for a while - only those who agreed to hear from you
£29.00
How you’ll receive this product
Available to download as soon as your payment is confirmed
This is delivered digitally. As soon as your payment is confirmed you will get a private link to your files on your order page. Keep the link to that page — it is where your purchase lives.
You receive
- Lapsed Member Win-Back — lapsed-member-win-back.zip
- Secure Stripe checkout — we never see your card details
- Your files appear on your order page the moment payment clears
About this product
A lapsed member is the easiest sale you will make - they already know you. A friendly note at the right time brings many of them back.
Keep 'Last visit' up to date on one row per member. 90 days after their last visit, members marked YES in 'Emails OK' get a warm 'we have missed you' email with an optional offer; if they do not come back, one more a month later. Two emails per lapse, never more, and nobody who stopped coming long ago is emailed out of the blue.
It only emails people you have marked as happy to hear from you, and every email carries an opt-out line - the rules on marketing emails require both.
Features
- A 'we have missed you' email 90 days after the last visit
- One more 30 days later, then it stops
- An optional offer, in your words
- Only recently lapsed members
- Consent only, with an opt-out line every time
- Starts in test mode - everything comes to you until you say otherwise
- Keeps a record of every message it sends, so nothing goes twice
- The wording lives on a tab in the sheet, so you change it without touching code
- An Example tab in your own sheet shows a filled-in version, with made-up data
- Runs inside your own Google account. Nothing is sent to us or to anyone else
Product questions
A Google account - a free Gmail account works, and so does Google Workspace - and Google Sheets in your web browser. Nothing is installed on your computer.
Open a new Google Sheet, go to Extensions > Apps Script, paste in the script from your download and run install once. It builds the tabs, the settings and the daily schedule for you. The setup guide shows every click.
No. Test mode is on when you install it: every message comes to you first, marked [TEST], with a line saying who it would have gone to. You switch test mode off in the Settings tab when you are happy with it.
Google asks you to approve any script that reads your sheet or sends email from your account. Because the script runs in your own account rather than as a published app, Google shows its standard warning screen. The setup guide explains each button.
No. Everything stays inside your own Google account. The script cannot contact any other website, and we never see your sheet or your emails.
It stops at 50 a day unless you change that in Settings. Google's own limit is about 100 recipients a day on a free Gmail account and 1,500 on Google Workspace.
No. You pay once. It runs on Google's free Apps Script service in your own account, so there is nothing to renew.
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