AutomationDownload
Annual Service Reminders
Emails past customers when their boiler or appliance service is due, so the repeat work books itself
£39.00
Download
Aftercare & Guarantee Reminders
Checks in with every customer a week after the job and reminds them before their guarantee ends - so problems, and the next job, come to you
£29.00
How you’ll receive this product
Available to download as soon as your payment is confirmed
This is delivered digitally. As soon as your payment is confirmed you will get a private link to your files on your order page. Keep the link to that page — it is where your purchase lives.
You receive
- Aftercare & Guarantee Reminders — aftercare-guarantee-reminders.zip
- Secure Stripe checkout — we never see your card details
- Your files appear on your order page the moment payment clears
About this product
The best time to hear about a problem is before it becomes a bad review. This checks in with every customer, and brings them back before your guarantee runs out.
Add a row when you finish a job. Seven days later the customer gets a short 'is everything working?' email. If the job has a guarantee, they get a reminder 30 days before it ends, inviting them to tell you about anything that needs looking at while it is still covered - which is also a natural moment to book the next piece of work.
Old jobs are never emailed out of the blue: check-ins only go in the fortnight after they are due, and guarantee reminders only while the guarantee is running. Guarantee reminders carry an opt-out line.
Features
- A check-in email 7 days after every job
- A reminder 30 days before each guarantee ends
- Never emails about old jobs out of the blue
- 'Complaint' or 'Do not contact' in Status stops everything
- Starts in test mode - everything comes to you until you say otherwise
- Keeps a record of every message it sends, so nothing goes twice
- The wording lives on a tab in the sheet, so you change it without touching code
- An Example tab in your own sheet shows a filled-in version, with made-up data
- Runs inside your own Google account. Nothing is sent to us or to anyone else
Product questions
A Google account - a free Gmail account works, and so does Google Workspace - and Google Sheets in your web browser. Nothing is installed on your computer.
Open a new Google Sheet, go to Extensions > Apps Script, paste in the script from your download and run install once. It builds the tabs, the settings and the daily schedule for you. The setup guide shows every click.
No. Test mode is on when you install it: every message comes to you first, marked [TEST], with a line saying who it would have gone to. You switch test mode off in the Settings tab when you are happy with it.
Google asks you to approve any script that reads your sheet or sends email from your account. Because the script runs in your own account rather than as a published app, Google shows its standard warning screen. The setup guide explains each button.
No. Everything stays inside your own Google account. The script cannot contact any other website, and we never see your sheet or your emails.
It stops at 50 a day unless you change that in Settings. Google's own limit is about 100 recipients a day on a free Gmail account and 1,500 on Google Workspace.
No. You pay once. It runs on Google's free Apps Script service in your own account, so there is nothing to renew.
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