Lapsed Client Win-Back
Sends a friendly we-have-missed-you email to clients who have not been in for a while - only those who agreed to hear from you
Every gift voucher you have sold: its balance, a reminder to the holder before it expires, and the total you still owe in unused vouchers
How you’ll receive this product
Available to download as soon as your payment is confirmed
This is delivered digitally. As soon as your payment is confirmed you will get a private link to your files on your order page. Keep the link to that page — it is where your purchase lives.
You receive
Gift vouchers are money you have taken for work you have not done yet. This keeps track of every one.
One row per voucher, with its value, expiry date and how much has been used. 'Balance' fills itself. The holder gets a reminder 30 days before it expires and a last reminder 7 days before, while there is money left on it - which brings them in rather than letting it lapse. You are told the day after a voucher expires unused, with the balance, and every run reports the total still owed on valid vouchers.
UK law does not set a minimum validity for gift vouchers, but the expiry date should be made clear to the buyer when they buy.
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Sends a friendly we-have-missed-you email to clients who have not been in for a while - only those who agreed to hear from you
Emails each client when they are due back - a cut at six weeks, colour at eight, nails at three - unless they have already booked
Checks every colour appointment against the client's last allergy patch test, and asks them in for one in good time